Ask what, when and in which manner you would like to be communicated with if you were in a similar environment and position.” (6) Consultation : Picture the place of work determine the receptivity and understanding levels of the receivers be aware of social climate and customs, question the information’s timeliness. Killian advised, “communicate with an awareness of the total physical and human setting in which the information will be received. The communication must create proper understanding in the mind of the receiver. Understanding is the main aim of communication. But, for written communication, the management should devise or evolve suitable means and ways for making communication more effective. In case of face to face communication, it is easier to get feedback information observing the emotions and expressions on the face of the receiver. It refers to the confirmation of the idea communicated whether the message has been understood by the receiver in the same sense in which the sender makes or whether the recipient is agreed or disagreed to the proposal of the communicator, makes it essential on the part of the sender to confirm it from the receiver. (4) Feedback :įeedback is an important method of ensuring effective communication. If the message is amended from the previous one, the fact should be clearly stated so that the chances of confusion can be reduced. Self-contradictory messages always create chaos and confusion in the organisation which is highly detrimental to the efficient running of the enterprise.
The message to be communicated should not be mutually conflicting rather it should be in line with the overall objectives, policies, programmes and procedures of the organisation. The adequacy of information being transmitted depends upon the intellectual capabilities of parties concerned. The message to be communicated should be adequate and complete in all respects since incomplete information turns out to be dangerous from the viewpoint of business. Communication should always be in common and easily understandable language so that it may not be misunderstood by the persons receiving it. It implies that first of all the communicator must be clear in his mind with the information he wants to communicate. Commenting on the ‘communication realism’ Terry says that first essential of effective communication is to ‘inform yourself fully’.
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